Privacy policy
Privacy Policy
Effective Date: March 4, 2026
Netfoodish ("Netfoodish", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect
information when you use our website, mobile applications, and related services (collectively, the "Services").
This Privacy Policy applies to:
- www.netfoodish.in
- the Netfoodish mobile applications
- related customer support, ordering, delivery, payment, and promotional services
1. Information We Collect
We may collect the following categories of information:
A. Information you provide directly
- Name
- Email address
- Phone number
- Delivery address and saved addresses
- Account profile details
- Order instructions and preferences
- Reviews, ratings, and feedback
- Customer support messages
- OTP verification details used to authenticate your account
B. Order and transaction information
- Restaurant orders and order history
- Order value, items, and delivery details
- Payment method type and payment status
- Wallet transactions, if applicable
Note: We do not store your full card number or full payment card details. Payments are processed by authorized third-party payment providers.
C. Location information
- Precise location, when you allow it
- Approximate location
- Location selected manually by you
We use location information to:
- show nearby restaurants
- determine delivery availability
- calculate distance and delivery estimates
- improve order tracking and serviceability
D. Device and technical information
- Device type and operating system
- App version
- Browser type
- IP address
- Device identifiers and installation identifiers
- Crash reports and performance diagnostics
- Push notification token
E. Usage information
- App launches and interactions
- Pages/screens visited
- Search activity
- Cart and checkout activity
- Product interaction and feature usage
2. How We Use Your Information
We use your information to:
- create and manage your account
- verify your identity and authenticate logins
- process orders and deliveries
- provide customer support
- send order updates, OTPs, and service messages
- enable address, location, and map-related features
- process payments and wallet transactions
- improve the Services, app stability, and performance
- analyze usage and service quality
- personalize content such as nearby restaurants, offers, and placements
- send promotional messages where permitted by law and your preferences
- prevent fraud, abuse, and security incidents
- comply with legal obligations
3. How We Share Information
We do not sell your personal information.
We may share information with trusted third parties only as necessary to provide the Services, including:
- payment gateways and payment processors
- SMS, email, and notification service providers
- cloud hosting and infrastructure providers
- map and location service providers
- analytics, diagnostics, and crash-reporting providers
- delivery and operational partners
- legal or regulatory authorities where required by law
We may also share aggregated or de-identified information that does not directly identify you.
4. Payments
Payments may be processed by third-party providers such as payment gateways or wallet/payment partners. Those providers may collect and process payment data according to their own privacy policies and
security standards.
Netfoodish does not store full card credentials on its own servers.
5. Location Data
If you allow location access, we may collect and use location data to support core app functions such as:
- delivery availability checks
- address detection
- restaurant discovery
- maps and order tracking
You can disable location permissions in your device settings, but some features may not work properly.
6. Notifications and OTPs
We may send:
- OTPs for account verification and login
- order and delivery notifications
- service messages
- promotional notifications if enabled by you
You can manage notification permissions from your device settings.
7. Analytics, Diagnostics, and Advertising-Related Data
We use analytics and diagnostics tools to understand app usage, fix crashes, improve performance, and measure service quality.
Where supported and permitted, we may use attribution or conversion-related tools to measure campaign effectiveness and marketing performance.
8. Data Retention
We retain personal information only for as long as necessary to:
- provide the Services
- comply with legal, tax, accounting, or regulatory obligations
- resolve disputes
- enforce our terms and prevent fraud
Retention periods may vary depending on the type of data and legal requirements.
9. Security
We use reasonable administrative, technical, and organizational safeguards to protect personal information, including secure communication channels and access controls.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Your Choices and Rights
Subject to applicable law, you may have the right to:
- access your personal information
- correct or update your information
- request deletion of your account or data
- withdraw marketing consent
- manage app permissions such as location and notifications
You can update certain account details directly in the app or contact us for assistance.
11. Children’s Privacy
Our Services are not directed to children under the age required by applicable law to use the Services independently. We do not knowingly collect personal information from children in violation of
applicable law.
If you believe a child has provided personal information to us, please contact us so we can take appropriate action.
12. Third-Party Links and Services
Our Services may contain links to third-party sites, services, restaurants, or payment providers. We are not responsible for the privacy practices of those third parties. Please review their policies
separately.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date and may notify users through the app, website, or other appropriate means.
14. Contact Us
If you have questions, requests, or concerns about this Privacy Policy or your personal information, please contact us at:
Email: privacy@netfoodish.in
Effective Date: March 4, 2026
Netfoodish ("Netfoodish", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect
information when you use our website, mobile applications, and related services (collectively, the "Services").
This Privacy Policy applies to:
- www.netfoodish.in
- the Netfoodish mobile applications
- related customer support, ordering, delivery, payment, and promotional services
1. Information We Collect
We may collect the following categories of information:
A. Information you provide directly
- Name
- Email address
- Phone number
- Delivery address and saved addresses
- Account profile details
- Order instructions and preferences
- Reviews, ratings, and feedback
- Customer support messages
- OTP verification details used to authenticate your account
B. Order and transaction information
- Restaurant orders and order history
- Order value, items, and delivery details
- Payment method type and payment status
- Wallet transactions, if applicable
Note: We do not store your full card number or full payment card details. Payments are processed by authorized third-party payment providers.
C. Location information
- Precise location, when you allow it
- Approximate location
- Location selected manually by you
We use location information to:
- show nearby restaurants
- determine delivery availability
- calculate distance and delivery estimates
- improve order tracking and serviceability
D. Device and technical information
- Device type and operating system
- App version
- Browser type
- IP address
- Device identifiers and installation identifiers
- Crash reports and performance diagnostics
- Push notification token
E. Usage information
- App launches and interactions
- Pages/screens visited
- Search activity
- Cart and checkout activity
- Product interaction and feature usage
2. How We Use Your Information
We use your information to:
- create and manage your account
- verify your identity and authenticate logins
- process orders and deliveries
- provide customer support
- send order updates, OTPs, and service messages
- enable address, location, and map-related features
- process payments and wallet transactions
- improve the Services, app stability, and performance
- analyze usage and service quality
- personalize content such as nearby restaurants, offers, and placements
- send promotional messages where permitted by law and your preferences
- prevent fraud, abuse, and security incidents
- comply with legal obligations
3. How We Share Information
We do not sell your personal information.
We may share information with trusted third parties only as necessary to provide the Services, including:
- payment gateways and payment processors
- SMS, email, and notification service providers
- cloud hosting and infrastructure providers
- map and location service providers
- analytics, diagnostics, and crash-reporting providers
- delivery and operational partners
- legal or regulatory authorities where required by law
We may also share aggregated or de-identified information that does not directly identify you.
4. Payments
Payments may be processed by third-party providers such as payment gateways or wallet/payment partners. Those providers may collect and process payment data according to their own privacy policies and
security standards.
Netfoodish does not store full card credentials on its own servers.
5. Location Data
If you allow location access, we may collect and use location data to support core app functions such as:
- delivery availability checks
- address detection
- restaurant discovery
- maps and order tracking
You can disable location permissions in your device settings, but some features may not work properly.
6. Notifications and OTPs
We may send:
- OTPs for account verification and login
- order and delivery notifications
- service messages
- promotional notifications if enabled by you
You can manage notification permissions from your device settings.
7. Analytics, Diagnostics, and Advertising-Related Data
We use analytics and diagnostics tools to understand app usage, fix crashes, improve performance, and measure service quality.
Where supported and permitted, we may use attribution or conversion-related tools to measure campaign effectiveness and marketing performance.
8. Data Retention
We retain personal information only for as long as necessary to:
- provide the Services
- comply with legal, tax, accounting, or regulatory obligations
- resolve disputes
- enforce our terms and prevent fraud
Retention periods may vary depending on the type of data and legal requirements.
9. Security
We use reasonable administrative, technical, and organizational safeguards to protect personal information, including secure communication channels and access controls.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Your Choices and Rights
Subject to applicable law, you may have the right to:
- access your personal information
- correct or update your information
- request deletion of your account or data
- withdraw marketing consent
- manage app permissions such as location and notifications
You can update certain account details directly in the app or contact us for assistance.
11. Children’s Privacy
Our Services are not directed to children under the age required by applicable law to use the Services independently. We do not knowingly collect personal information from children in violation of
applicable law.
If you believe a child has provided personal information to us, please contact us so we can take appropriate action.
12. Third-Party Links and Services
Our Services may contain links to third-party sites, services, restaurants, or payment providers. We are not responsible for the privacy practices of those third parties. Please review their policies
separately.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date and may notify users through the app, website, or other appropriate means.
14. Contact Us
If you have questions, requests, or concerns about this Privacy Policy or your personal information, please contact us at:
Email: privacy@netfoodish.in